Return Policy

At Zilverdew.L, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a return may be necessary. This page aims to explain our return policy in detail, ensuring a smooth and hassle-free experience for our valued customers.

Eligibility for Returns

Before initiating a return, please ensure that your item meets the following criteria:

  • The item must be in its original condition, unworn, and undamaged.
  • All original tags, packaging, and accessories must be intact.
  • The return request must be made within 7 days of the purchase date.

Please note that personalized or custom-made items are not eligible for return, as they are specially crafted to your specifications.

Initiating a Return

If you believe your item is eligible for return, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number and a detailed explanation of the reason for the return.
  3. Our customer support team will review your request and provide you with further instructions.

Return Shipping

When returning an item, please ensure that it is securely packaged to prevent any damage during transit. We recommend using a reputable shipping service that provides tracking and insurance for your peace of mind.

Your satisfaction is our priority. We will provide instructions on how to return the item and will cover any associated shipping costs. 

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 2 business days and credited back to your original method of payment.

Please note that the refund amount may be subject to deductions for any applicable damages or restocking charges(USD $5).

Contact Us

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Zilverdew.L. We appreciate your trust in our products and services.