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Frequently Asks

Shipping Policy

At Zilverdew.L, we strive to provide a seamless and efficient shipping experience for our customers. Our shipping policy is designed to ensure that your exquisite jewelry arrives safely and in a timely manner.

Shipping Methods:

We offer reliable and secure shipping methods to deliver your order. Our preferred shipping carrier is trusted for its professionalism and commitment to handling valuable items with care.

Shipping Time:

We understand that receiving your order promptly is important to you. That's why we aim to process and ship your order within 1-2 business days for all "Ready for You" products (Please allow 1-2 weeks for "Make to Order" items since they are all handcrafted). Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. We strive to offer competitive shipping rates while ensuring the safe delivery of your precious jewelry. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

  • FREE shipping on all U.S. & Canada orders over USD $80.
  • Flat rate $15 for all other international orders. Free for orders over USD $169.

Shipping Insurance:

To provide you with peace of mind, all orders are shipped with insurance coverage. In the unlikely event that your package is lost or damaged during transit, please contact our customer support team, and we will assist you in filing a claim with the shipping carrier.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package on the shipping carrier's website. If you have any questions or concerns regarding the tracking of your order, please don't hesitate to reach out to our customer support team.

Delivery:

Delivery times may vary depending on the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact the estimated delivery date. We appreciate your understanding and patience in such situations.

 

At Zilverdew.L, we are committed to providing exceptional customer service and ensuring that your order reaches you safely and efficiently. If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team.

Return Policy

At Zilverdew.L, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a return may be necessary. This page aims to explain our return policy in detail, ensuring a smooth and hassle-free experience for our valued customers.

Eligibility for Returns

Before initiating a return, please ensure that your item meets the following criteria:

  • The item must be in its original condition, unworn, and undamaged.
  • All original tags, packaging, and accessories must be intact.
  • The return request must be made within 7 days of the purchase date.

Please note that personalized or custom-made items are not eligible for return, as they are specially crafted to your specifications.

Initiating a Return

If you believe your item is eligible for return, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number and a detailed explanation of the reason for the return.
  3. Our customer support team will review your request and provide you with further instructions.

Return Shipping

When returning an item, please ensure that it is securely packaged to prevent any damage during transit. We recommend using a reputable shipping service that provides tracking and insurance for your peace of mind.

Your satisfaction is our priority. We will provide instructions on how to return the item and will cover any associated shipping costs. 

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 2 business days and credited back to your original method of payment.

Please note that the refund amount may be subject to deductions for any applicable damages or restocking charges(USD $5).

Contact Us

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Zilverdew.L. We appreciate your trust in our products and services.

About Materials

We are committed to providing our customers with the highest quality jewelry possible. That is why we use only the finest materials in our pieces, including proven 925 silver, natural gemstones, high-quality jade, 14k gold, and 18k gold. Our materials are certified by professional associations, and our natural gemstones are hand-selected for their beauty and quality. Our high-quality jade is sourced from the finest mines in the world.

We also have a team of experienced jewelers who carefully craft each piece of jewelry by hand. We take pride in our workmanship and ensure that every piece meets our high standards of quality.

Pearl is a hard, glistening object produced within the soft tissue (specifically the mantle) of a living shelled mollusk or another animal, such as fossil conulariids. Just like the shell of a mollusk, a pearl is composed of calcium carbonate (mainly aragonite or a mixture of aragonite and calcite)[3] in minute crystalline form, which has deposited in concentric layers. The ideal pearl is perfectly round and smooth, but many other shapes, known as baroque pearls, can occur. The finest quality of natural pearls have been highly valued as gemstones and objects of beauty for many centuries. Because of this, pearl has become a metaphor for something rare, fine, admirable and valuable.

Natural gemstones are minerals that have been formed naturally over millions of years. They are often used in jewelry because of their beauty and rarity. Some popular natural gemstones include diamonds, rubies, sapphires, and emeralds. Natural gemstones are available in a wide variety of colors, shapes, and sizes. They can be used to create jewelry that is both stylish and unique. Natural gemstones are often prized for their rarity and value.

18k gold is an alloy of gold that is 75% gold and 25% other metals, such as copper or silver. It is a very durable and high-quality metal that is often used to make fine jewelry. 18k gold is a popular choice for jewelry because it is both beautiful and durable. It is also hypoallergenic, meaning that it is unlikely to cause an allergic reaction. 18k gold jewelry is available in a variety of colors, including yellow gold, white gold, and rose gold.

14k gold is an alloy of gold that is 58.3% gold and 41.7% other metals. It is less expensive than 18k gold, but it is still a very high-quality metal that is often used to make jewelry. 14k gold is a good choice for jewelry because it is a balance of affordability and durability. It is also hypoallergenic, making it a good choice for people with sensitive skin. 14k gold jewelry is available in a variety of colors, including yellow gold, white gold, and rose gold.

925 silver is an alloy of silver that is 92.5% silver and 7.5% other metals, such as copper or zinc. It is a very durable and affordable metal that is often used to make jewelry. 925 silver is a good choice for jewelry because it is both affordable and stylish. It is also hypoallergenic, making it a good choice for people with sensitive skin. 925 silver jewelry is available in a variety of styles, from simple and minimalist to ornate and glamorous.

Jewelry Care

Welcome to our guide on how to properly care for your precious jewelry made of silver, gold, and jade. By following these simple steps, you can ensure that your jewelry remains in pristine condition for years to come.

Silver Jewelry Care

Silver jewelry is known for its stunning shine and versatility. To maintain its luster, here are some essential care tips:

1. Store silver jewelry in a cool, dry place to prevent tarnishing.

2. Avoid exposing silver jewelry to harsh chemicals, such as perfumes, lotions, and household cleaners.

3. Clean silver jewelry regularly using a soft cloth or a silver polishing cloth to remove any tarnish.

4. If your silver jewelry has gemstones, take extra care to avoid any contact with water or chemicals that may damage them.

Gold Jewelry Care

Gold jewelry is treasured for its timeless beauty and durability. To keep your gold jewelry looking its best, follow these care instructions:

1. Store gold jewelry separately to prevent scratching or tangling.

2. Avoid wearing gold jewelry while engaging in activities that may cause damage, such as sports or heavy lifting.

3. Clean gold jewelry regularly using a mild soap and warm water solution. Gently scrub with a soft brush to remove any dirt or debris.

4. Polish gold jewelry with a jewelry polishing cloth to restore its shine.

Jade/Gemstone Jewelry Care

Jade jewelry is highly valued for its natural beauty and spiritual significance. To preserve the beauty of your jade jewelry, follow these care guidelines:

1. Store jade jewelry in a soft pouch or a separate compartment to prevent scratching.

2. Avoid exposing jade jewelry to extreme temperatures or sudden changes in temperature.

3. Clean jade jewelry gently using a soft cloth dampened with mild soapy water. Avoid using harsh chemicals or abrasive cleaners.

4. Avoid wearing jade jewelry while engaging in activities that may cause impact or damage.

Remember, proper care and maintenance are essential to prolong the life and beauty of your jewelry. By following these guidelines, you can enjoy your silver, gold, and jade jewelry for many years to come.

About Us

Zilverdew.L Jewelry is a family-owned and operated business that has been providing high-quality, luxurious jewelry for over 20 years. We are committed to using only the finest materials in our pieces, including proven 925 silver, natural gemstones, high-quality pearls, 14k gold, and 18k gold.

We believe that everyone should have the opportunity to experience the joy of wearing beautiful jewelry, which is why we offer a wide selection of pieces at affordable prices. Whether you are looking for a classic piece to add to your everyday wardrobe or a statement piece for a special occasion, we have something for everyone.

Our jewelry is designed to be both fashionable and functional. We want you to be able to wear our pieces with confidence every day, knowing that they are made with the highest quality materials and craftsmanship. We also offer a variety of styles to choose from, so you can find the perfect piece to match your unique taste and personality.

At Zilverdew.L Jewelry, we are committed to providing our customers with the best possible shopping experience. That is why we offer a variety of convenient features, such as free shipping on orders over $80 and easy returns. We also have a team of experienced customer service representatives who are happy to answer any questions you may have.

We invite you to explore our website and discover the world of Zilverdew.L jewelry. We are confident that you will find the perfect piece to add to your collection.

Our Commitment to Quality

We are committed to providing our customers with the highest quality jewelry possible. That is why we use only the finest materials in our pieces, including proven 925 silver, natural gemstones, high-quality pearls, 14k gold, and 18k gold. Our materials can be tested by the professional Association, and our natural gemstones are hand-selected for their beauty and quality. Our high-quality pearls are sourced from the finest mines in the world.

We also have a team of experienced jewelers who carefully craft each piece of jewelry by hand. We take pride in our workmanship and ensure that every piece meets our high standards of quality.

Our Commitment to Affordability

We believe that everyone should have the opportunity to experience the joy of wearing beautiful jewelry. That is why we strive to offer our pieces at affordable prices without sacrificing quality. We offer a variety of price points to choose from, so you can find the perfect piece to fit your budget.

We also offer a variety of promotions and discounts throughout the year. So be sure to check our website frequently for the best deals on our jewelry.

Our Commitment to Fashion

Our jewelry is designed to be both fashionable and functional. We want you to be able to wear our pieces with confidence every day, knowing that they are stylish and on-trend. We offer a variety of styles to choose from, so you can find the perfect piece to match your unique taste and personality.

We also keep up with the latest trends in fashion and design. We are constantly adding new pieces to our collection, so you can always find something new and exciting to wear.

Our Commitment to Customer Service

We are committed to providing our customers with the best possible shopping experience. That is why we offer a variety of convenient features, such as free shipping on orders over $80 and easy returns. We also have a team of experienced customer service representatives who are happy to answer any questions you may have.

We want you to be completely satisfied with your purchase from Zilverdew.L Jewelry. If you have any questions or concerns, please do not hesitate to contact us.

We look forward to serving you!

Terms of Service

 

OVERVIEW
This website is operated by Zilverdew.L Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Zilverdew.L Jewelry. Zilverdew.L Jewelry offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES 
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Zilverdew.L Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Zilverdew.L Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at zilverdewl@gmail.com.

Privacy Policy

Zilverdew.L Privacy Policy.
Last updated: 12/1/2023


This Privacy Policy describes how Zilverdew.L (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when
you visit, use our services, or make a purchase from zilverdewl.com (the "Site") or otherwise communicate with us (collectively, the
"Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website
visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your
information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable
law.


How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as
set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services,
comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and
the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we collect.


Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a
message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.


Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies,
pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account,
including device information, browser information, information about your network connection, your IP address and other information
regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on
our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process
your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract
with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work
with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits,
third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the
accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more
information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with
you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchangesor other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges
and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal
or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account
has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. 

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlledby us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any
information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate
sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.


Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.