Shipping Policy
At Zilverdew.L, we strive to provide a seamless and efficient shipping experience for our customers. Our shipping policy is designed to ensure that your exquisite jewelry arrives safely and in a timely manner.
Shipping Methods:
We offer reliable and secure shipping methods to deliver your order. Our preferred shipping carrier is trusted for its professionalism and commitment to handling valuable items with care.
Shipping Time:
We understand that receiving your order promptly is important to you. That's why we aim to process and ship your order within 1-2 business days for all "Ready for You" products (Please allow 1-2 weeks for "Make to Order" items since they are all handcrafted). Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.
Shipping Costs:
Shipping costs are calculated based on the weight and destination of your order. We strive to offer competitive shipping rates while ensuring the safe delivery of your precious jewelry. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
- FREE shipping on all U.S. & Canada orders over USD $80.
- Flat rate $15 for all other international orders. Free for orders over USD $169.
Shipping Insurance:
To provide you with peace of mind, all orders are shipped with insurance coverage. In the unlikely event that your package is lost or damaged during transit, please contact our customer support team, and we will assist you in filing a claim with the shipping carrier.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package on the shipping carrier's website. If you have any questions or concerns regarding the tracking of your order, please don't hesitate to reach out to our customer support team.
Delivery:
Delivery times may vary depending on the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact the estimated delivery date. We appreciate your understanding and patience in such situations.
At Zilverdew.L, we are committed to providing exceptional customer service and ensuring that your order reaches you safely and efficiently. If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team.